Need help with your ITSM?

IT Infrastructure Library 4

ITIL®4 modernizes ITSM practices in today's context
  • the most adopted and recognized body of knowledge for ITSM

  • a best practice framework that gives guidance on how ITSM can be delivered

  • has evolved beyond the delivery of services to providing end-to-end value delivery

  • focuses on facilitating value co-creation via a Service Value System (SVS) incorporated within the SVS is the service value chain (SVC)

  • helps to address emerging practices and methods, such as DevOps, and to help practitioners combine ITIL with other sources of good practice, such as IT4IT or COBIT

Konzultace a certifikovaná školení


Kouknem se na zoubek vašemu ITSM

Školení ITIL®4

Provedem vás strukturou ITIL®4

ISO 20001

Připravíme vás na audit ISO 20001